Many banks are changing how individuals interact with them, including ATMs, telephone, and the Internet. Go to National City's "Bank Anytime" Web page, http://www.nationalcity.com/bankanytime/index.htmland demo their online banking. Compare the features of the waiting line system of two of these new forms of banking with the traditional in-bank waiting line system with human tellers.

The basic single-server model is also referred to as an M/M/1 model. Select an appropriate problem from the text and go tohttp://hilltop.bradley.edu/~rf/wait.htm to solve this problem.