Chapter 9: Production of Quality Goods and Services
Multiple Choice

1.  

Manufacture of uniform products in great quantities is known as...
mass production.
mass customization.
a synthetic system.
POM.

2.  

The method of arranging a facility so that production tasks are carried out in separate departments containing specialized equipment and personnel is known as...
product layout.
fixed-position layout.
routing.
functional layout.

3.  

Specifying the sequence of operations and the path the work will take through the production facility is known as...
scheduling.
routing.
critical path.
cellular layout.

4.  

A PERT helps managers to...
identify optimal sequencing of activities.
determine the expected time for project completion.
identify the best use of resources within a complex project.
all of the above.

5.  

The use of computers to test products without building an actual model is known as...
CAD.
CAE.
CAM.
all of the above.

6.  

Which of the following is NOT a method of inventory control?
just in time systems
material requirements planning
manufacturing resource planning
inventory analysis planning

7.  

Which of the following is an aspect of perpetual inventory systems?
Automatic deletion of sold items from inventory data
Computerized reorders that can bypass human involvement
Checkout scanners
All of the above

8.  

Perpetual inventory is a form of...
MRP.
JIT.
AARP.
quality assurance.

9.  

Eliminating one inefficiency can reduce total product costs by requiring less money for...
inspections.
complaints.
product service.
all of the above.

10.  

Monitoring all aspects of production for quality is known as ...
kaizen.
SQC.
Statistical process control
ISO 9000.

11.  

Which of the following is NOT blamed for Chek Lap Kok's devastating debut?
Overconfidence
Poor communication
Poor quality equipment
Insufficient systems testing and contingency planning

12.  

Which of the following is NOT a typical member of the supply chain?
Suppliers
Manufacturers
Retailers
Government agency regulations

13.  

Which of the following is NOT a criterion for the Malcolm Baldridge award?
Leadership
Inspection findings
Strategic planning
Business results

14.  

Outsourcing the manufacture of a company's goods may involve ...
huge cost savings.
more new product research.
jeopardizing intellectual property.
all of the above.

15.  

The facilitation of supply chain networks via the Internet is known as ...
a buyer exchange.
a supplier exchange.
B2B.
none of the above.


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