Chapter 7: Organization, Teamwork, and Communication
Multiple Choice

1.  

In addition to chain of command, and work specialization, what other factors must be considered when designing an effective organization structure?
Vertical organization
Horizontal organization
Coordination
All of the above

2.  

Which of the following is NOT a benefit of functional departmentalization?
Specialization allows efficient use of resources and encourages in-depth skill development.
Overemphasis on work specialization can alienate employees.
Centralization enables unified direction by top management.
It facilitates communication and coordination of activities within departments.

3.  

An organizational structure that groups employees around specific products or groups of products is called...
process division.
product division.
geographic division.
matrix division.

4.  

A divisional structure based on location of operations is known as...
matrix division.
process division.
network division.
geographic division.

5.  

Quality circles involve...
voluntary participation.
problem solving.
mass inspections for quality.
both "a" and "b."

6.  

Self-managed teams are responsible for...
an entire process or operation.
specialized tasks or groups of tasks.
working with employees from different functional areas.
vertical coordination.

7.  

Which of the following is NOT among the five most common forms of teams?
Quality circles
Command teams
Cross-functional teams
Ethics teams

8.  

Which of the following is NOT a form of cross-functional teams?
Committees
Virtual teams
Special-purpose teams
Task forces

9.  

Groups of geographically distant workers connected via communication technology work together to achieve goals in...
geographic divisions.
virtual teams.
special-purpose teams.
cross-functional teams.

10.  

Mervyn's SWAT team's biggest problem is...
a slow learning curve.
flagging participation.
lack of expertise.
turnover.

11.  

Effective teams are characterized by all of the following except...
a clear sense of purpose.
the use of diffusion to resolve conflict.
decision by consensus.
creative thinking.

12.  

After forming, teams go through three stages before adjourning. Which of the following is NOT one of those stages?
Confronting
Performing
Storming
Norming

13.  

The most important skill for effective team members is...
the ability to develop rules and obey norms.
the ability to handle conflict.
the ability to adhere to a schedule.
all of the above.

14.  

Which of the following is NOT a type of communication barrier?
Informal communication networks
Language
Perceptual differences
Distortion

15.  

Smart Web writing involves all of the following except...
breaking information into concise chunks.
using hyperlinks.
adopting a conversational tone.
none of the above.


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