1.
|
|
Which of the following is NOT one of the four basic functions of management?
|
| Planning |
| Organizing |
| Leading |
| Collecting wealth |
|
2.
|
|
Which of the following is NOT a main category of managerial duties?
|
| Challenging CEO decisions |
| Interpersonal roles |
| Informational roles |
| Decision making |
|
3.
|
|
Which of the following can help a company gain a competitive edge?
|
| Cost leadership |
| Differentiation |
| Focus on a particular market |
| All of the above |
|
4.
|
|
To be effective, organizational goals must be specific, relevant, measurable, and...
|
| challenging. |
| attainable. |
| time-limited. |
| all of the above. Answers "a," "b," and "c" are correct. |
|
5.
|
|
Which of the following is NOT one of the four characteristics of effective leaders?
|
| High IQ |
| Decisiveness |
| Strong interpersonal skills |
| High EQ |
|
6.
|
|
A high emotional quotient is characterized by...
|
| empathy and social skills. |
| self-awareness and self-regulation. |
| motivation. |
| all of the above. |
|
7.
|
|
Which of the following managerial styles involves making decisions without much employee involvement?
|
| Democratic |
| Automatic |
| Laissez-faire |
| Autocratic |
|
8.
|
|
Which of the following is NOT a question related to company values?
|
| What is the company's compelling vision? |
| Is there an open door policy on access to management? |
| Do employees know how their work relates to the company vision? |
| What common set of values binds the organization together? |
|
9.
|
|
The key elements of total quality management are employee involvement, customer focus, continuous improvement, and...
|
| inspection. |
| friendliness. |
| benchmarking. |
| all of the above. |
|
10.
|
|
Which of the following is NOT one of the points W Edward Deming would suggest to help managers improve company goods and services through TQM?
|
| Drive out fear. |
| Stop dependence on mass quality inspections. |
| Eliminate quotas. |
| Eliminate education and retraining programs. |
|
11.
|
|
Comparing processes and products against the standards of the world's best companies and working to match or exceed them is known as...
|
| benchmarking. |
| employee involvement. |
| instituting quotas. |
| taking action to accomplish a transformation. |
|
12.
|
|
Managers rely on which of the following to perform well and maintain high levels of quality?
|
| Communication skills |
| Technical skills |
| Data analysis |
| All of the above |
|
13.
|
|
Acquisition and analysis of data, the ability to identify problems and opportunities, and to make decisions all fall under the category of...
|
| administrative sills. |
| technical skills. |
| communication skills. |
| conceptual skills. |
|
14.
|
|
Which of the following is NOT a step in the decision making process?
|
| Recognizing the need for a decision |
| Blaming or punishing |
| Defining the problem or opportunity |
| Evaluating results |
|
15.
|
|
Which of the following is not considered a threat or challenge to e-companies?
|
| Introducing innovative pricing |
| Data integrity and security |
| Cannibalizing their main business |
| Increased customer turnover |
