Chapter 11: Human Resources Management
Multiple Choice

1.  

Which of the following is NOT a HR department function?
Training and development
Appraising performance
Helping fired employees' secure new jobs
Administering compensation and benefits

2.  

Which of the following is NOT an aspect of evaluating job requirements?
Estimating employee demand
Performing job analysis
Writing job descriptions
Writing job specifications

3.  

Which of the following is NOT a reason companies outsource?
Outsourcing is cost-effective.
Labor unions advocate outsourcing.
It can provide expertise and flexibility not found within the company.
It involves shared risk for getting work done.

4.  

Which of the following is NOT a recruitment method?
Promoting internal candidates
Contacting union hiring halls
Attending trade shows
Performing background checks

5.  

After selecting promising applications and pre-screen interviewing candidates, the hiring process then involves...
more probing interviews by management
an evaluation by the position's supervisor
checking background and references
all of the above.

6.  

Companies may legally require employees to submit to...
psychological testing.
job-skills testing.
drug testing.
all of the above.

7.  

Pre-hire testing is NOT used to determine...
intellectual ability.
management potential.
attitude and personality characteristics.
a prospective employee's career path.

8.  

A performance review form may include which of the following categories?
Initiative and creativity
Communication
Quality of work
All of the above

9.  

Which of the following is NOT an employee incentive?
Insurance
Broadbanding
Gain sharing
Knowledge-based pay

10.  

Which of the following are NOT a form of employee benefits?
Performance reviews.
Stock options
Family benefits
Retirement plans

11.  

An employee's status may change in which of the following ways?
Termination
Promotion
Reassignment
All of the above.

12.  

Which of the following is NOT a benefit of e-cruiting?
More job applicants
Limited access to the Internet.
Limited use of the Internet in jog-seeking
All of the above.

13.  

Which of the following is NOT a strategic staffing alternative used to avoid overstaffing?
Employee layoffs
Hiring part-time employees
Hiring temporary employees
Outsourcing

14.  

Which of the following explains why employers offer expensive employee benefits and services?
To improve employee retention
To enhance employee performance
To maintain morale
All of the above

15.  

Howard Schultz designed attractive HR programs for Starbucks' partners based on...
the latest HR research statistics.
the company mission statement.
new hire-opinion polls.
all of the above.


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