Chapter 10: Motivation, Today's Workforce, and Employee-Management Relations
Multiple Choice

1.  

Because the corporate culture at SAS respects employees and their need to balance work and their personal lives, the company's turnover rate is...
3 percent.
below 10 percent.
7 percent.
below 5 percent.

2.  

Companies lose an estimated $200 billion annually due to...
employee turnover.
unscheduled absenteeism.
low morale.
all of the above.

3.  

Which of the following is NOT a motivation method?
Positive reinforcement
MBO
Negative reinforcement
Scientific objectives

4.  

Which of the following is NOT an MBO step?
Goal setting
Action planning
Performance review
Task delegation

5.  

Taylor's theory of scientific management was based on the following premise.
People are motivated almost exclusively by money.
People are more motivated by recognition than by money.
People are motivated by a quality work environment.
People are motivated by positive reinforcement.

6.  

Employee burnout is produced by...
working 49 hours or more a week.
working too few hours each week.
non-challenging work.
none of the above.

7.  

Which of the following is a burnout indicator?
Emotional exhaustion
Depersonalization
Lower achievement
All of the above

8.  

Another factor contributing to burnout is...
job insecurity.
technological advancements.
information overload.
all of the above.

9.  

Reducing specialization and expanding job responsibilities is known as...
job redesign.
job enrichment.
workforce diversity.
all of the above.

10.  

Trends influencing diversity in the workplace include...
immigration.
the aging workforce.
increased numbers of minorities in the workforce.
both "a" and "b".

11.  

Workforce diversity training does NOT include learning to understand problems relating to ...
disability.
economic status.
race, religion, or culture.
age.

12.  

Today women earn about _____ percent of men's median pay.
100
76
82
46

13.  

Sexual harassment in the workplace involves...
requests for sex with implicit or explicit reward or punishment related to work.
a sexist or sexually charged work environment that makes employees uncomfortable.
same-sex harassment.
all of the above.

14.  

Which of the following is NOT a type of alternative work arrangement?
Comp time.
Flextime
Telecommuting
Job sharing.

15.  

Collective bargaining does NOT involve...
collecting employee identification cards.
negotiating employment contracts between a union and management.
mediation or arbitration.
labor union strikes.


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