Chapter 1: Operations and Productivity
Multiple Choice



1.  

The management process consists of

planning and organizing
staffing and leading
controlling
all of the above


2.  

Productivity in the service sector has proven difficult to improve because service sector work is

typically labor-intensive
frequently individually processed
often difficult to mechanize and automate
all of the above


3.  

The "father" of scientific management is

Henry Ford
Eli Whitney
Frederick W. Taylor
Nelson Piquet


4.  

The three major business functions necessary to all organizations are

marketing, finance, operations
accounting, personnel, operations
marketing, accounting, personnel
marketing, finance/accounting, operations


5.  

The service sector constitutes what percentage of employment in the United States?

2.7%
6.6%
16.2%
74.3%


6.  

OM jobs constitute what percentage of all jobs?

18%
20%
35%
40%


7.  

The systematic processing of data to yield information is a part of

scientific management
information sciences
industrial engineering
management science


8.  

Productivity increases when

inputs increase while outputs remain the same
inputs decrease while outputs remain the same
outputs decrease while inputs remain the same
inputs and outputs increase proportionately


9.  

The capital investment each year in the United States usually

decreases
remains constant
increases
decreases unless favorably taxed


10.  

Productivity increases each year in the United States are the result of three factors:

labor, capital, management
engineering, labor, capital
engineering, capital, quality control
engineering, labor, data processing


11.  

Which appears to provide the best opportunity for increases in productivity?

labor
capital
management
none of the above


12.  

Problems in the measurement of productivity include

the unknown effect of external elements
the absence of precise units of measure
the effects of quality over time
all of the above


13.  

The person who introduced standardized, interchangeable parts was

Eli Whitney
Henry Ford
Adam Smith
W. Edwards Deming


14.  

Organizations that produce something other than physical products are called

transformation organizations
data transfer groups
service organizations
cultural goods transformation


15.  

The person who developed plant-wide quality control systems was

Eli Whitney
Henry Ford
W. Edwards Deming
Frederick Taylor


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