and

Principles of Operations Management
Fourth Edition

by

Jay Heizer
Texas Lutheran University

Barry Render
Rollins College

Select a chapter: Chapter 1: Operations and Productivity Chapter 2: Operations Strategy for Competitive Advantage Chapter 3: Operations in a Global Environment Chapter 4: Forecasting Chapter 5: Design of Goods and Services Chapter 6: Managing Quality Chapter 6S: Statistical Process Control Chapter 7: Process Strategy and Capacity Planning Chapter 7S: Operations Technology and ERP Chapter 8: Location Strategies Chapter 9: Layout Strategy Chapter 10: Human Resources and Job Design Chapter 10S: Work Measurement Chapter 11: Supply-Chain Management Chapter 11S: E-Commerce and Operations Management Chapter 12: Inventory Management Chapter 12S: Just-in-Time Systems Chapter 13: Aggregate Planning Chapter 14: Material Requirements Planning (MRP) Chapter 15: Short-Term Scheduling Chapter 16: Project Management Chapter 17: Maintenance and Reliability Module A: Decision-Making Tools Module B: Linear Programming Module C: Transportation Models Module D: Waiting-Line Models Module E: Learning Curves Module F: Simulation