Select chapter: 1: Managing in the 21st Century 2: The Environment of Management: Canadian and Global 3: Managing Ethics, Diversity, Culture, and Social Responsibility 4: Making Decisions 5: Planning and Setting Objectives 6: Strategic Management 7: Fundamentals of Organizing 8: Designing Organizations to Manage Change 9: Staffing and Human Resource Management 10: Being a Leader 11: Influencing Individual Behaviour and Motivation 12: Influencing Interpersonal and Organizational Communication 13: Leading Groups and Teams 14: Leading Organizational Change 15: Controlling and Building Commitment General Resources