by

Kris Cole

This companion web site was developed by Linda Chaousis

For the instructor:
All Faculty Resources are password protected!! Your Pearson Education Australia Representative will be happy to provide you with the appropriate username and password for your institution.

Last Updated - 22/10/2003

Select a chapter: 1: The Supervisor’s Changing Job and Work Environment 2: The Communication Foundation 3: Leading by Example: Personal Skills for Supervisors 4: Organisation Structures: Understanding the Changing Organisation 5: Planning and Monitoring for Goal Achievement 6: Leading and Attending Meetings 7: Health, Safety and Welfare 8: Building Performance and Productivity 9: Promoting Total Quality, Innovation and Continuous Improvement 10: Managing for Customer Service 11: Solving Problems and Making Decisions 12: Introducing and Leading Change 13: Contributing to a Workplace Learning Environment 14: Managing Human Resources 15: Recruiting, Selecting and Inducting Employees 16: Training Employees 17: Workplace Relations 18: Managing a diverse workforce 19: Managing Effective Working Relationships 20: Providing Leadership 21: Motivating Others 22: Leading Work Teams 23: Providing Work Instructions and Delegating Duties 24: Managing Conflict and Grievances and Conselling Poor Performance 25: Appraising Performance